Accessibility Statement

Last Updated: March 10, 2026

Our Commitment

Instamall is committed to ensuring digital accessibility for people of all abilities. We strive to continually improve the user experience for everyone and apply the relevant accessibility standards to make our website and mobile application as accessible as possible.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Measures We Take

Instamall takes the following measures to ensure accessibility of our Services:

Design and development: We incorporate accessibility considerations into our design and development processes, including semantic HTML, proper heading structure, descriptive alt text for images, sufficient color contrast ratios, keyboard navigability, and focus indicators.

Testing: We conduct periodic accessibility testing using automated tools, manual testing, and screen reader testing to identify and address barriers.

Training: We provide accessibility awareness and training to our development team to foster a culture of inclusive design.

Third-party content: While we strive to ensure accessibility across all content on our platform, some content provided by third-party Retailers (such as product images and descriptions) may not fully meet accessibility standards. We encourage Retailers to provide accessible content and are working to improve standards over time.

Known Limitations

While we strive for comprehensive accessibility, some areas of the Services may not yet be fully accessible. We are actively working to address any known issues and improve the overall accessibility of our platform. Known areas of ongoing improvement may include complex interactive features, certain third-party integrations, and Retailer-provided content.

Feedback and Assistance

We welcome your feedback on the accessibility of the Instamall website and mobile application. If you encounter accessibility barriers, need assistance using any part of our Services, or would like to request an accommodation, please contact us:

Email: accessibility@instamall.co
Phone: +1 (561) 699-9941
Mailing Address: Instamall, LLC, Attn: Accessibility, 38 NW 24th Street, Miami, FL 33127

We will make reasonable efforts to respond to accessibility feedback within 5 business days and to provide the information or service you need through an accessible alternative.

Enforcement and Complaint Procedures

If you are not satisfied with our response to your accessibility concern, you may file a complaint with the U.S. Department of Justice, Civil Rights Division, at ada.gov or contact your state’s attorney general office.