Frequently asked questions

InstaMall is a fashion delivery app for Miami. Shop your favorite fashion brands from Miami's top malls, see what's in stock, and get it delivered in minutes — not days. The InstaMall app is free to download on iOS and Android.

Download the InstaMall app, browse local stores and shop items that are in stock. Check product details and sizes, add what you like to your bag and check out in the app. Then follow your order live in the app until it's delivered to your door.

Listings only show items the store has in stock, and stock is checked again when you add an item to your bag and when you check out.

If an item turns out to be unavailable when your order is prepared, it's removed from your order and you aren't charged for it — InstaMall lets you know in the app. If none of your items are available, the order is cancelled and the hold on your payment is released.

Apparel and accessories from premium and designer brands at stores in Miami's top malls. Browse the stores near you in the app to see what's in stock right now.

You check out securely in the app with a credit or debit card, Apple Pay on iPhone or Google Pay on Android. Saved cards and InstaMall Cash credit can be used too. Payments are processed by Stripe, InstaMall's payment processor.

InstaMall delivers across Miami. Orders come from stores at Aventura Mall, Bal Harbour Shops, Brickell City Centre, Miami Design District and The Shops at Merrick Park, and are delivered right to your door. See fashion delivery in Miami for the malls and their addresses.

InstaMall offers same-day delivery, and you can also schedule a delivery time. The app shows an estimated arrival time before you check out, and you can follow your courier live once your order is on the way. When a store is closed, you can schedule delivery for after it reopens.

Yes. The InstaMall app shows each stage of your order, and once it's on the way you can follow your courier live on the map.

It depends on the store. Some partner retailers prepare your order themselves and hand it to a delivery partner. Other orders are fulfilled through InstaMall's Independent Shopping Service, where a Personal Shopper buys the items on your behalf.

Personal Shoppers work inside the mall and photograph the receipt for the orders they handle, and the sealed bag when they hand it to the driver. A courier from one of InstaMall's delivery partners then brings your order to your door.

Contact support@instamall.co as soon as possible, preferably within 48 hours of your estimated delivery time. InstaMall investigates using the courier's delivery data, such as location and timestamps. If delivery can't be confirmed, you receive a full refund for the undelivered order.

Return eligibility depends on the retailer's return policy, which is shown on the store's page in the app and at checkout before you order. For orders fulfilled through InstaMall's Independent Shopping Service, the return terms InstaMall discloses apply.

If an item is eligible, start the return in the InstaMall app (Help → Return or exchange) or by contacting support. Returned items generally need to be unused, unworn, unwashed and unaltered, with their original tags, packaging and receipts. Read the full Refund & Return Policy.

Some items generally can't be returned, including final-sale items, intimate apparel, swimwear, customized or personalized items, and items that have been worn, washed, altered or damaged after delivery. These restrictions don't apply to wrong, damaged, defective, recalled or materially misrepresented items, to the extent the law requires a refund, return or other remedy.

Orders can't be cancelled in the app once they're placed. If the store can't confirm your order, none of your items are available, or the courier can't complete the delivery, InstaMall cancels the order and you aren't charged — or you get a full refund if payment was already taken. For anything else, contact support@instamall.co or use Help in the app.

Contact support@instamall.co as soon as possible, preferably within 48 hours of the estimated delivery time. For damaged items, include photos and keep the item, tags and packaging until the investigation is complete. InstaMall coordinates with the retailer, Personal Shopper or delivery partner to arrange a replacement where available, or a refund.

Refunds to your card go back to your original payment method via Stripe and typically take 5–10 business days to appear on your statement, depending on your bank or card issuer. Some stores refund returns as store credit instead — the store's return policy says which. Any InstaMall Cash used on a cancelled order comes back as InstaMall Cash. InstaMall doesn't charge a separate fee to issue an approved refund, though any return-shipping or other fees disclosed to you may still apply.

The AI Stylist is part of the InstaMall app. Ask it — by typing or with your voice — for tonight's outfit, a weekend look or a surprise, and it suggests in-stock pieces you can shop. Learn more about AI Stylist and AI Try-On.

AI Try-On lets you see an item on you before it goes in your bag. You provide a photo, and the automated tool aligns and renders the selected clothing onto your image so you can preview the look.

Try-on images are simulations for convenience only — they don't guarantee fit, sizing, color or how an item will look in person. AI Try-On is available on eligible products, shown with a Try-On button on the product page. Intimate apparel needs an extra confirmation that you're 18 or older.

Your photo is used to render the selected items onto your image and show you the result. Before AI Try-On uses your photo, the app asks for your consent and for you to confirm you're 18 or older.

Your photo and the generated try-on image are stored securely on InstaMall's servers so the result can be created and shown to you, and looks you save are kept on your device until you remove them. InstaMall doesn't use your photo to identify you or authenticate your identity. To ask for your try-on photos to be deleted, email privacy@instamall.co.

Read the AI & Biometric Notice and the Biometric Data Retention Policy for full details.

A difference between the AI preview and the real item isn't, on its own, a reason for a refund or return. You can still return an item that's wrong, damaged, defective, materially different from its listing or returnable under the retailer's policy.

Email support@instamall.co or use the Help section in the InstaMall app. For order issues, include your order number, a description of the problem and any photos. Every team's address is on the Contact & Support page.

Delete your account in the app under Profile → Profile settings → Delete account, or email privacy@instamall.co to request deletion of your personal information. Some data may be kept where it's needed to complete a transaction, prevent fraud or meet legal obligations. See the Privacy Policy for details.

Personal Shoppers work inside one Miami mall, fulfilling same-day customer orders in the InstaMall Shopper app: collecting pre-packed orders from partner boutiques or shopping the shelf, paying with a virtual InstaMall card, and handing finished orders to a driver at the mall checkpoint. It's W-2 hourly work at $18/hr. Read about the Personal Shopper role.

Apply online at InstaMall Careers. You need to be 18 or older, eligible to work in the U.S. and within reach of an InstaMall mall, and you can start the application online in about 5 minutes, then finish it in the InstaMall Shopper app. You don't need a car — Personal Shoppers never deliver to homes.

Apply on the Partner With InstaMall page: five steps — your brand, your stores, a contact, your POS or inventory system and a final review — in about 2 minutes, with no upfront costs. You can also use the retail partner application.

Connect your Shopify or Square store to sync your catalog and stock, or upload a CSV or XLSX file. Using another POS? Tell us on the application.